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Archive for the ‘Things I Know (and how I came about knowing them.)’ Category

AT&T Sucks!

Normally I like to keep things light hearted around here, but today I just need to vent.

So, about a week ago my cell phone battery stopped holding a charge. I would charge the thing all night and by 10:00 the next morning the battery would be dead whether I used it or not. I went to my local AT&T store, and they gave me a new battery free of charge.

Well, the new battery didn’t help. Still the same problem. Charge it all day, take it off the charger and within a very short time the battery is dead. So now I figure it has to be something wrong with the phone which I only got back in March so it is still under warranty. I go to the store again, and am told they cannot do warranty exchanges and that I need to either drive to a warranty center in south Tampa or do the exchange online.

So I go home and get online to do the exchange. I order the new phone and wait. In the meantime I can now only use my cell phone when it is plugged in which is pretty inconvenient for a cell phone.

Finally five days later the new phone shows up in my mailbox. I hurriedly open the box, thankful that once again I can use my phone. HOORAY!

Well my enthusiasm is short lived as I open the box to find a new phone that has no battery, no SIM card, and no back cover. “Oh well, whatever” I think to myself and I take the missing parts off of the old cell phone and put them on the new cell phone. Problem is my new battery is now not working because of using it the old broken phone and so I still cannot use the new phone.

So I take the new phone and phone parts back to the AT&T and find the store swamped with people so I have to get on a list and wait to be called. This time they don’t have a battery so they tell me they can order one, but it won’t get here any sooner than Monday (six more days away.) I offer to buy a new phone because I don’t want to/can’t wait six more days for a phone that works, but again I am told they can’t do anything because they don’t offer warranty credits at the store.

So frustrated, I accept the bad news and leave to go home. Once home I plug my phone in and call AT&T customer service. I explain the problem, and ask if there is any way to expedite getting the new battery to me because my wife is out of town and I have no other phone. I am told that since I already ordered a battery in the store they can’t hurry the order up.

I ask if they can cancel that order and place a new order to overnight the battery. “No sir, since you have already placed an order in the store we cannot do anything else for you.”

Bottom line … wait six more days for your new battery and hope that fixes the problem. If that doesn’t fix it call us back and then we’ll send you some more parts, you can wait five to six more days until they get there and then hopefully you will have service that works.

Thank you AT&T for being so understanding and helpful.

UPDATE: NO, THE NEW BATTERY DID NOT FIX MY PHONE. At this point I was so mad I just packed up all the phones and parts I had and sent them back in the return box with a note telling them to either send me a complete phone that works or cancel my service.

Of course it turns out that was not the proper procedure and now they would DO ABSOLUTELY NOTHING to correct the problem except offer to sell me a new phone at full price.

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Obviously I am missing something.

Every single time I turned on my TV over the past week and a half it seemed like Curling was being shown on at least one of the channels that showed Olympic coverage, so that must mean that there is a big demand for coverage, but I just don’t get it. I mean if one of the pieces of equipment you need to bring with you to work every day is a broom should what you actually do be classified as a sport?

I guess if ESPN can show Poker on TV as a sport then Curling does indeed qualify as a sport. At least curling requires some small amount of physical activity, unlike poker where drinking a beer at the table is acceptable. (Although something tells me beer was involved in the creation of the “sport” of Curling.)

I tried to watch some curling to see what it was about, but no matter how much I watched I just couldn’t figure it out. Sometimes they tried NOT to score, and when they did score I never could figure out what the criterea was. Anyway congratualtions to Canada for winning the big gold medal match on Saturday night in prime time (which shows again I guess how popular it is.) Also congratulations on the hockey win. We’ll give you guys hockey … we’ve got baseball, and the first Spring Training games start this week, so the dog’s life is now back in order.

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napkins2This is more embarrassing for my mother than for me because I wasn’t quite four years old when it happened.

My mother taught me to read when I was 3 years old (her first mistake).

One day I was in the bathroom and noticed one of the cabinet doors was ajar. I read the box in the cabinet. I then asked my mother why she was keeping napkins in the bathroom. Didn’t they belong in the kitchen? Not wanting to burden me with unnecessary facts she told me that those were for special occasions.
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This was quite a few years back when I was just a youngster. I was probably four or five years old, but I learned such a valuable lesson it has stuck with me for a lifetime. The story is a classic in my family, and can teach all of you out there a valuable lesson.

When I was a kid I spent a lot of time at my grandparent’s house like many children do I suppose. My cousin Lisa who was just a few months older than me lived in the same town, and sometimes she would be there too. Grandpa worked during the day and Grandma was an Avon lady so she could pretty much work whenever she felt like it, and could stay home with us kids when she wanted. On this particular day the Orkin man was scheduled to come, so Grandma was staying home while Lisa and I kept ourselves entertained doing whatever we could around the house.
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What I learned today...

Things you should know … (and how I came about knowing them.)

So I go to eat in the cafeteria today for lunch at work which is something I rarely do. You see I like to cook, and so I usually make extra whenever I cook so I can then throw some in the fridge for later in the week. This week though my dad has been in town, so we’ve been eating out and I have had no lunches made.

So anyway, I’m in line at the cafeteria and I order myself a Chicken Caesar Wrap. I’ve had it several times, and it’s always been good, so I figure that it’s a safe bet. As the girl behind the counter goes to make it I’m not really paying attention because there is this hot woman in another line that I am looking at, and when I finally get around to paying attention to my order I notice that she is obviously not making a Chicken Caesar Wrap. By now though she is nearly finished, and there is a long line behind me. I’m not really that picky of an eater, so I figure that branching out will be good for me. Whatever this is she’s making has chicken and lettuce in it, and it’s a wrap, so who knows? Maybe I’ll like this better than my old stand by the Chicken Caesar Wrap, and then my little lunch adventure will have been a great success.
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